Revenue
Cycle DX

Independent healthcare
revenue cycle consulting

From patient access to payment

Solve the issues
between care
and payment.

Revenue cycle problems rarely stay in one department. I help connect the data, workflows, and system decisions behind them so your team can move forward.

Explore the work
Broad perspective. Focused engagements.Revenue Cycle DX
01 /

A broad offering.
With particular depth.

Revenue integrity, denials management, and Epic optimization are where I bring the most depth. They also connect to the wider revenue cycle, from the first registration to the final payment.

Revenue integrityCharge capture, reconciliation, and billing controls.

Denials managementRoot causes, prevention, work prioritization, and follow-up.

Epic optimizationWorkqueues, edits, workflows, reporting needs, and testing.

02 / Services

Where does your
team need support?

Start with a specific issue or a broader review.
Open an area to see the work it can include.

01Patient access & financial clearance

Review the front-end workflows that shape billing and payment downstream.

  • Registration, eligibility, and coverage workflows
  • Authorization and referral handoffs
  • Scheduling and order coordination
  • Estimates, financial counseling, and escalation paths

Typical output A current-state review, gap list, and practical workflow changes with clear ownership.

02Revenue integrity & charge capture

Find gaps between the services delivered, the charges captured, and the controls used to check completeness.

  • Missing and late charge analysis
  • Charge reconciliation and department accountability
  • Charge master and charge workflow review
  • HB and PB coordination, provider attribution, and billing controls

Typical output Validated findings, recommended controls, and an implementation plan for the agreed scope.

03Billing, unbilled accounts & edits

Understand why accounts stop and help the right team resolve the cause.

  • DNB and billing edit review
  • Workqueue routing, priorities, and ownership
  • Recurring account holds and aging
  • Claim readiness and handoffs with coding and clinical teams

Typical output A prioritized issue inventory, routing recommendations, and a plan for reducing repeat holds.

04Denials, payment & accounts receivable

Separate the recurring problems from individual account issues and focus effort where it can make a difference.

  • Denial segmentation and root-cause analysis
  • Upstream prevention and appeals workflow review
  • AR prioritization and timely filing risk
  • Payment variances, unapplied cash, and credit balance workflows

Typical output Prioritized opportunities, action owners, and measures that distinguish recovery from prevention.

05Epic workflows & operational improvement

Connect operational needs to system behavior, with changes your teams can test and maintain.

  • HB and PB workflow and configuration review
  • Workqueue and edit governance
  • Exception-based review and repetitive task reduction
  • Reporting requirements, testing, and change validation

Typical output Documented requirements, recommendations for your system team, and a testing and adoption plan.

06Growth, readiness & revenue cycle leadership

Prepare for new services and give existing teams a clearer operating plan.

  • New practice, department, and service line readiness
  • Charge and claim testing and post-live review
  • Revenue cycle assessments and improvement roadmaps
  • KPI definitions, standard work, training, and governance

Typical output A readiness checklist or improvement roadmap with milestones, owners, and follow-up measures.

Each engagement is scoped to the work and expertise required. Specialized needs and implementation responsibilities are confirmed before the project starts.

03 / Approach

Useful work.
Clear next steps.

You work directly with Austin throughout the engagement.

01

Define the problem

Agree on the issue, boundaries, needed information, deliverables, and fee. Set a baseline the team understands.

02

Find the cause

Connect the data to the actual workflow. Validate findings with the people who own the process and the system.

03

Make the plan usable

Prioritize the actions, name the owners, and define how progress will be measured. Add implementation support when it belongs in the scope.

A place to start

One problem is enough.

Examples of focused project scopes.
Built around your actual priorities.

Charge capture

One service line.
A more complete charge process.

Review the workflow, identify gaps in reconciliation, and define the controls needed to prevent repeat issues.

Denial prevention

One recurring denial.
A clearer root cause.

Trace a denial category back to its source and build a plan that operations and system teams can act on together.

Billing efficiency

One group of holds.
A practical resolution plan.

Review recurring billing edits, routing, and ownership to identify what needs to change upstream.

04 / About

A direct working
relationship.

I’m Austin. I work at the intersection of revenue cycle operations and the systems that support them.

My background includes healthcare revenue cycle consulting, revenue integrity, ambulatory business office operations, and Epic workflow improvement.

I started Revenue Cycle DX to offer focused support for teams that need help understanding a problem and moving it toward resolution. The work starts with your priority and a scope that makes sense.

05 / Get in touch

What needs
to work better?

Tell me the issue, the teams involved, and what a useful outcome would look like. We can start with a brief conversation.

Please keep your first message general. Do not email patient information, account records, or confidential files.