Define the problem
Agree on the issue, boundaries, needed information, deliverables, and fee. Set a baseline the team understands.
From patient access to payment
A clear approach
to your revenue
cycle problem.
Tell me what is not working and what you want to improve. I connect revenue cycle data, operational workflows, and EMR system behavior to help your team work through it.
Share the issue in a short form. I will outline how I would approach it.
Broad perspective. Focused engagements.Revenue Cycle DX
01 /A broad offering.
A broad offering.
With particular depth.
Revenue integrity, denials management, and EMR optimization are where I bring the most depth. They also connect to the wider revenue cycle, from the first registration to the final payment.
Revenue integrityCharge capture, reconciliation, and billing controls.
Denials managementRoot causes, prevention, work prioritization, and follow-up.
EMR optimizationWorkqueues, edits, workflows, reporting needs, and testing.
02 / Services
Where does your
team need support?
Start with a specific issue or a broader review.
Open an area to see the work it can include.
01Patient access & financial clearance
Review the front-end workflows that shape billing and payment downstream.
- Registration, eligibility, and coverage workflows
- Authorization and referral handoffs
- Scheduling and order coordination
- Estimates, financial counseling, and escalation paths
Typical output A current-state review, gap list, and practical workflow changes with clear ownership.
02Revenue integrity & charge capture
Find gaps between the services delivered, the charges captured, and the controls used to check completeness.
- Missing and late charge analysis
- Charge reconciliation and department accountability
- Charge master and charge workflow review
- HB and PB coordination, provider attribution, and billing controls
Typical output Validated findings, recommended controls, and an implementation plan for the agreed scope.
03Billing, unbilled accounts & edits
Understand why accounts stop and help the right team resolve the cause.
- DNB and billing edit review
- Workqueue routing, priorities, and ownership
- Recurring account holds and aging
- Claim readiness and handoffs with coding and clinical teams
Typical output A prioritized issue inventory, routing recommendations, and a plan for reducing repeat holds.
04Denials, payment & accounts receivable
Separate the recurring problems from individual account issues and focus effort where it can make a difference.
- Denial segmentation and root-cause analysis
- Upstream prevention and appeals workflow review
- AR prioritization and timely filing risk
- Payment variances, unapplied cash, and credit balance workflows
Typical output Prioritized opportunities, action owners, and measures that distinguish recovery from prevention.
05EMR workflows & operational improvement
Connect operational needs to system behavior, with changes your teams can test and maintain.
- HB and PB workflow and configuration review
- Workqueue and edit governance
- Exception-based review and repetitive task reduction
- Reporting requirements, testing, and change validation
Typical output Documented requirements, recommendations for your system team, and a testing and adoption plan.
06Growth, readiness & revenue cycle leadership
Prepare for new services and give existing teams a clearer operating plan.
- New practice, department, and service line readiness
- Charge and claim testing and post-live review
- Revenue cycle assessments and improvement roadmaps
- KPI definitions, standard work, training, and governance
Typical output A readiness checklist or improvement roadmap with milestones, owners, and follow-up measures.
These services and project examples are starting points. If your issue looks different, describe it in the proposal request form. We will confirm the expertise, scope, and implementation responsibilities the work requires.
03 / ApproachUseful work.
Useful work.
Clear next steps.
You work directly with Austin throughout the engagement.
Find the cause
Connect the data to the actual workflow. Validate findings with the people who own the process and the system.
Make the plan usable
Prioritize the actions, name the owners, and define how progress will be measured. Add implementation support when it belongs in the scope.
A place to start
One problem is enough.
Examples of focused project scopes.
Your request can cover any revenue cycle issue.
One service line.
A more complete charge process.
Review the workflow, identify gaps in reconciliation, and define the controls needed to prevent repeat issues.
One recurring denial.
A clearer root cause.
Trace a denial category back to its source and build a plan that operations and system teams can act on together.
One group of holds.
A practical resolution plan.
Review recurring billing edits, routing, and ownership to identify what needs to change upstream.
04 / About
A direct working
relationship.
I’m Austin. I work at the intersection of revenue cycle operations and the systems that support them.
My experience includes healthcare revenue cycle consulting, revenue integrity, ambulatory business office operations, and EMR workflow improvement. I hold an MBA in Healthcare Administration and work directly with you from the initial review through recommendations and follow-up.
I started Revenue Cycle DX to offer focused support for teams that need help understanding a problem and moving it toward resolution. The work starts with your priority and a scope that makes sense.
05 / Get in touch
What needs
to work better?
Your issue does not need to match the examples on this page. Tell me what is happening, the teams involved, and what a useful outcome would look like.
Request a free proposalI will review your request, clarify anything needed, and outline an approach, scope, deliverables, and proposed fee. The proposal is free, with no obligation to proceed.
Download the services overview (PDF)Prefer email?
austin@revenuecycledx.comPlease keep your first message general. Do not email patient information, account records, or confidential files.